Is KSB at the Heart of What YOU Do?
Posted by Amy Simmonds on
There are two sides to every situation. The Simmonds Team strives to find the positive side to each. Even in the midst of a global pandemic, there’s a silver lining. We truly believe that life is journey to overcome challenges and that in each challenge there’s an opportunity. Each situation we encounter can be measured and overcome by three simple elements Knowledge, Skill and Behavior – KSB!
Before our new normal, KSB was (and still is) at the heart of team from the very start. When inviting staff and agents to join our team, we are looking for 3 main characteristics in each person. 1) Knowledge. Through an extensive interview process, we are able to get a solid understanding of what the candidate knows about the team, the job, and specifics to the…
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